Position: Customer Relationship Executive
Location: Multiple Locations
Openings: 2

About Us:
LVM Homes is known for its commitment to customer satisfaction and high-quality construction. We are looking for dedicated Customer Relations Executives to join our team and ensure that our clients’ experience is seamless, stress-free, and rewarding.

Job Description:
The Customer Relationship Executive will be the primary point of contact for our clients. Your role will involve addressing client inquiries, managing customer expectations, and ensuring a smooth experience throughout the construction process, from planning to post-construction.

Responsibilities:

• Serve as the first point of contact for customers, addressing inquiries and providing solutions.
• Manage customer relationships to ensure satisfaction at every stage of the project.
• Coordinate with internal teams (engineering, design, etc.) to provide timely updates to customers.
• Help customers understand the LVM Homes process and guide them through site selection, construction, and handover.
• Address and resolve customer complaints or concerns promptly and professionally.
• Maintain detailed records of customer interactions and project progress.

Qualifications:

• Proven experience in customer relations, preferably in construction or real estate.
• Excellent communication and problem-solving skills.
• Ability to manage multiple clients and projects simultaneously.
• Strong interpersonal skills and customer service-oriented mindset.
• Bachelor’s degree in Business, Communications, or related field.